Birchwood Spa Motel - Rotorua-38.1587409973145, 176.255462646484
The excellent 4-star Birchwood Spa Motel is a great place to stay in Rotorua.
This hotel is about 2.6 km away from Rotorua Museum. The property is set a 30-minute stroll from Rotorua center.
Guests can reach Birchwood Spa Motel from Rotorua airport within 15 minutes' drive.
Birchwood Spa Motel offers 17 guestrooms appointed with complimentary Wi-Fi, satellite television, pay TV, a balcony and a microwave with all the sights of Rotorua within easy access. The rooms have a view over the garden. In-room self-catering facilities include an electric kettle, a dishwasher and a toaster.
Eat & Drink
Serving contemporary and healthy meals, Chapmans Restaurant lies in a tourist area, 200 meters from the venue.
A continental breakfast is served at the price of NZD 11 per person per night. The hotel offers a full english breakfast at the price of NZD 16 per person per night.
The hotel offers free self parking, a storage room and a designated smoking area along with a business centre and a photocopier to respond to the needs of all guests.
The on-site spa facilities include a spa lounge and a Jacuzzi.
Wireless internet is available in the entire hotel for free.
Private parking is possible on site for free.
Number of rooms: 17.
On-site car park
Paid airport shuttle
Sports & Fitness
- Golf course
- Paid airport shuttle
- Room service
- Dry cleaning
- Tours/Ticket assistance
- Medical facilities service
- In-room breakfast
Spa & Leisure
- Garden area
- BBQ facilities
- Garden view
- Sitting area
- Electric kettle
- Cookware/ Kitchen utensils
- Electric blankets
- Flat-screen TV
- Carpeted floor
Rooms and availability
1 Double bed
1 Double bed
1 Double bed
- City landmarks
The Family unit was perfect for us
Amazingly friendly and helpful staff as well as a very clean room where i felt i could relax in. Wonderful atmosphere and absolutely loved my time there.
The one thing I liked about the Motel was the private outside spa pool that was full fence and covered. It was relaxing to soak in the spa after walking around the City or taking part of the adventures around Rotorua.
The one thing I did not like about our experiences was that on arrival we were placed in the wrong room. I said to my partner that the room does not look like anything on the web site that I booked off. So we went down stairs and explained to the man what we saw on the web site and that the room we booked was not what we got. He said that it was. We explained again but in detail what the photos were on the site and he said that if we want that room we would have to pay an extra $10. I thought that it was rude for the guy not to listen to us and to say it’s only an extra $10 to pay for the bigger room with the spa pool. If it was only $10 why would he not make the only customers that were actually there happy and just give us the room without paying more money. Anyway my partner grabbed the laptop to show the guy what was on the web site. After that he said he was sorry and gave us what we booked. He added the next day, when we checked out that he would off argue with us until he was blue in the face if we didn't have proof of what we booked. This was all over a fee of $10 that he was not willing to pay to make some customer happy. This Motel will not be getting repeat business from us, and our experience will be spread though our friends and family as bad customer service.
The staff were extremely friendly. The motel has storage space for bikes which is perfect for bikers. And it is so close to the Redwoods biking track. Comfortable and joyful stay!
Proximity to conference/meeting and friendly staff
The staff were extremely friendly and helpful. Location was quiet and accommodation was comfortable.
The location was quite central
The manager wasn't very understanding - due to daylight saving the alarm clock in the room was not switched over which meant we had a late check-out.
Conveniently placed for our bowling centre.We had stayed at the Birchwood some 2 or 3 years ago.
Lack of clothes hooks in the bathroom , insufficient hangers. cramped tea making facilities.
Friendly reception, loved the spa bath on the private patio.
I found the staff to be very friendly and welcoming. Special requests were no trouble to them at all.Would definately recommend this establishment to other.
The only thing I didn't like was that the room we had didn't have any cooking facilities in the room, but in saying that, the staff suppiled us with breakfast menus. The cooked food was delivered to our room piping hot, which was fantastic.
The owners were very helpful and very pro families. we had a problem with our heater which was sorted immediately. The location is excellent especially for mountain biking, walking and its a quick trip into town
The townhouse photos make it look twice the size that it actually is so was rather disappointed at how small it was on arrival, however it didnt stop us from enjoying our stay in rotorua
Very convenient to attend a 3 day conference at the Distinction Hotel. Motel facilities superior to the hotel. TVs in bedroom and living area greatly appreciated. Thermal spa was wonderful. Wonderful staff.
The room was warm and the bed was comfortable. Nice restful and peaceful place to relax
our room shook any time a heavy vehicle drove by ordered a hot tub room and got a spa bath room preffered to go to the office and grab our fresh towels rather than someone coming into our room when we were out
The clean and well-designed rooms, the management (Kevin and Connie), their way of dealing with customer over email and in person, the price, the proximity. Thanks to the owners Kevin and Connie.
Nothing at all. It's such a perfect place to stay for budgeted fun.
It was available at short notice for 6 people.
It didn't have a dishwasher and although the unit slept 6 people there were not enough chairs at the dinning table and the dinning table was very small. It is not a place that is suitable for a family.